1. Information We Collect
We may collect the following categories of information:
1.1 Personal Information
When you sign up for services, contact us, or interact with our support channels, we may collect:
Full name
Email address
Phone number
Billing and service addresses
Payment information (e.g., credit card, bank account details)
Government-issued identification (where required by law or to verify identity)
1.2 Service Usage Data
We may automatically collect data related to your use of our services, including:
IP address
Device and network identifiers
Connection and performance metrics (e.g., speed tests, bandwidth usage)
Browser type, operating system, and time zone settings
Service interaction logs, including connection timestamps
1.3 Cookies & Tracking Technologies
When visiting our website, we may use cookies, web beacons, and similar technologies to enhance functionality, analyze usage, and deliver personalized content.
2. How We Use Your Information
We use your information for purposes including, but not limited to:
Service Delivery & Support – To provide, manage, and maintain your services
Billing & Payments – To process transactions and manage your account
Service Improvement – To analyze performance and develop new offerings
Communications – To send important updates, service notifications, promotions, or surveys
Compliance & Security – To meet legal obligations, prevent fraud, and ensure network integrity
3. Sharing Your Information
We do not sell your personal information. We may share it under the following circumstances:
3.1 Service Providers & Contractors
We may disclose your information to trusted partners, subcontractors, and vendors who assist in delivering our services. This can include:
Payment processors
Technical support providers
Cloud hosting and data storage services
Marketing and customer service platforms
Last-mile carrier partners (e.g., wholesale network providers)
Contractors, consultants, and others performing work on our behalf
These parties are contractually required to use your information solely for the purposes for which it was provided and to safeguard it in accordance with applicable privacy laws.
3.2 Technology Platforms
In delivering services and support, we may use third-party platforms and technologies, including artificial intelligence tools (such as OpenAI) and analytics providers. These may process certain user data to assist with support responses, service improvements, and operational efficiency.
3.3 Legal & Regulatory Requirements
We may share information with law enforcement, regulators, or other third parties if required to:
Comply with applicable laws, court orders, or legal processes
Protect the rights, property, or safety of Wakey Internet, our customers, or the public
Prevent, investigate, or address fraud, security, or technical issues
4. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights
You have the right to:
Access your personal data and request a copy
Request corrections to inaccurate information
Request deletion of your personal data (subject to legal requirements)
Withdraw consent for processing (where applicable)
Restrict or object to certain types of processing
Requests can be made by contacting us at cs@wakeyinternet.ca.
6. Data Security
We use industry-standard safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
Our services are intended for customers aged 18 and over. We do not knowingly collect data from minors.
8. International Data Transfers
While Wakey Internet operates primarily in Canada, some service providers may store or process data in other jurisdictions. When this occurs, we ensure that protections equivalent to Canadian privacy laws are applied.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Effective Date” updated accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
Wakey Communications Inc. (“Wakey Internet”)
Email: regulatory@wakeyinternet.ca
Mailing Address: 1300B-350 Bay St. Toronto, ON, Canada M5H 2S6
Questions about these policies? Our team is here to help.
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