A real team is here for you
Need a hand? Let's find the right one.
Start with the help centre, check network updates or open a ticket. Your existing Wakey support channels remain in place.
Knowledgebase
Browse service guides, setup help and troubleshooting articles.
Go to KnowledgebaseContact the team
Open live chat with Wakey. Monday–Friday 8am–9pm PT; weekends 9am–5pm PT.
Go to Contact the teamNetwork status
Check current service status and scheduled maintenance notices.
Go to Network statusOpen a support ticket
Send the team a secure request through the existing support system.
Go to Open a support ticketAnnouncements
Read official service and company announcements from Wakey.
Go to AnnouncementsAlready a customer?
Your secure account is still right here.
Sign in to manage service, billing and existing support requests.
Open MyAccountLive Chat hours (Vancouver time)
Monday–Friday: 8:00 AM–9:00 PM Pacific · Saturday & Sunday: 9:00 AM–5:00 PM Pacific.
Outside chat hours? Open a support ticket anytime and our team will follow up.