Customer care
Resolve a concern
We're here to help with questions about your internet service, billing or account. Start with Wakey support so we can review your situation and work toward a resolution.
1. Contact Wakey
Open a support ticket through your account. Include your service address, a description of the concern and any relevant dates.
Open a support ticket →2. Request escalation
If the issue remains unresolved, reply to your existing ticket and request a review or escalation. Keep your ticket number for reference.
Support options →Independent complaint resolution
If you have attempted to resolve an eligible telecom complaint directly with Wakey and remain dissatisfied, the Commission for Complaints for Telecom-television Services (CCTS) may be able to help. Its complaint service is free to eligible consumers and small businesses.
Visit the CCTS →